Complaints

At Dandy Loans we are committed to providing a high standard of service. If something has not met your expectations, we want to hear about it so we can work towards resolving it promptly and fairly.

Making a complaint

You can make a complaint verbally or in writing by contacting your broker directly on 0401 330 177, or by using any of the following:

Email: resolutions@lmg.broker
Phone: 1800 275 564 (toll free), Monday to Friday 9am to 5pm AEST
Mail: Resolutions, Level 28, 35 Collins Street, Melbourne VIC 3000

If you require accessibility assistance, including language and translations, please use the details above so we can help.

External Dispute Resolution Scheme

If we do not reach an agreement on your complaint, you may refer it to an ASIC-approved External Dispute Resolution (EDR) scheme. Our EDR provider is the Australian Financial Complaints Authority (AFCA). External dispute resolution is a free, independent service.

Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (toll free)
Mail: GPO Box 3, Melbourne VIC 3001

You may refer the matter to AFCA at any time, but if our internal process is still in progress, they may ask that it be completed first. You can obtain further details about our dispute resolution procedures and our privacy policy on request.